Parking Pass Policy
How many do I get?Each resident is issued two parking passes. These passes must be clearly displayed inside your vehicle in a visible location at all times, allowing maintenance and management to easily verify authorization.
What if I don’t use it?Vehicles without a clearly displayed parking pass may be subject to towing at the resident’s expense. Management assumes no responsibility for any consequences resulting from failure to comply with these requirements.
Help! My Car was Towed!Parking enforcement is managed by Towbusters. If your vehicle has been towed, please contact them at (585) 288-4580 for information regarding its location and instructions for retrieval from impound.
What about Guests?Guest parking is available for visitors residing with a current resident. Any guest staying longer than three (3) days must be reported to management in writing. Failure to do so may result in the guest’s vehicle being subject to towing.
How can I notify you?To notify management, please log in to your resident portal and send us a message.
Where is the Portal?What about when I move out?During the move-out process, you will receive instructions regarding your parking passes. All parking passes must be returned along with your keys.
What if I Lose Mine?Each parking pass replacement is subject to a $20 fee, including instances of loss or damage.
Anything Else?For any additional questions or concerns, please log in to your resident portal to submit a ticket or contact management directly.